At SAAJ BD, we are dedicated to delivering the products and services you order. If, for any reason, we are unable to fulfill your order, we will notify you as soon as possible via phone, text, or email.

Refund Policy 

• If a refund is required for a completed order, we will process it within 7 to 10 working days after confirming the issue.
• Refunds will only be made to the bKash or bank account used for the original payment. We do not offer cash refunds.

Return Policy 

We accept returns only for defective or incorrect items under these conditions:
✔ You must contact us within 48 hours of receiving your order.
✔  After verifying the issue, a refund (if applicable) will be processed within 7-10 business days.
✔  Some items, such as personalized or perishable products, are non-returnable and non-refundable.

Refunds Will Be Processed If: 

• We are unable to deliver a product from a paid order.
• A customer returns an eligible product from a paid order.
• There is incorrect information regarding the order.

Refunds Will Not Be Issued For: 

❌ Delivery charges (they are non-refundable).

If you have any questions or need assistance, feel free to reach out. We’re here to help!